Novelle Living Privacy Policy

Last updated: August 29, 2026

This Privacy Policy explains how Novelle Living collects, uses, discloses, stores, and protects personal information when you:

• Visit or use our Website;

• Browse or purchase our Home & Living Products;

• Create or use a customer account;

• Contact our customer support team;

• Request a return, refund, or replacement;

• Subscribe to marketing communications;

• Submit a review or other content;

• Otherwise interact with Novelle Living.

Novelle Living is a trade name of Outlight Systems, registered in the Netherlands.

Outlight Systems is the data controller responsible for determining how and why personal information is processed.

Because Outlight Systems is established in the Netherlands, the European Union General Data Protection Regulation (“EU GDPR”) and applicable Dutch data-protection legislation may apply to our processing activities.

For customers located in the United States, applicable federal and state privacy and consumer-protection laws may also provide additional rights and protections.

These may include, where applicable:

• State comprehensive privacy laws;

• Laws governing commercial electronic communications;

• Consumer-protection laws;

• Children's privacy requirements;

• Data-breach notification laws;

• Other applicable federal, state, or local privacy requirements.

Full business and contact information is provided at the end of this Privacy Policy.

1. Who Is Responsible for Your Information?

The data controller responsible for your personal information is:

Legal Company:
Outlight Systems

Brand / Trade Name:
Novelle Living

Registered Office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands

Privacy Contact Email:
support@novelleliving.com

Phone:
+31 6 51691724

For privacy-related questions, rights requests, or complaints, please use the contact information above.

2. Personal Information We Collect

We collect personal information reasonably necessary to operate our Home & Living store, process and ship orders, provide customer support, prevent fraud, improve our Website, communicate with customers, and comply with legal obligations.

The information collected depends on how you interact with Novelle Living.

Identity and Contact Information

This may include:

• Full name;

• Email address;

• Phone number;

• Shipping address;

• Billing address;

• Account username or identifier;

• Other contact information you provide.

Order and Transaction Information

This may include:

• Products ordered;

• Order number;

• Purchase date;

• Purchase price;

• Currency;

• Discounts used;

• Shipping method;

• Order status;

• Tracking information;

• Purchase history;

• Returns, refunds, replacements, and cancellations;

• Customer instructions relating to an order.

Payment Information

Payments are processed through third-party payment service providers.

Novelle Living does not store complete payment-card or bank-account information on its own servers.

We may receive limited payment-related information, including:

• Payment method used;

• Transaction reference;

• Payment status;

• Limited or masked card information;

• Billing name and address;

• Fraud, security, or verification results;

• Information concerning a payment dispute or chargeback.

Customer Support Information

When you contact us, we may collect:

• Your name and contact information;

• Order number;

• Copies of communications;

• Details of your inquiry or complaint;

• Photographs or videos provided in connection with a damaged, defective, or incorrect Product;

• Return and refund information;

• Other information you voluntarily provide.

Please do not provide sensitive personal information unless it is genuinely necessary for us to handle your request.

Account Information

If customer accounts are available and you create one, we may collect:

• Login credentials in encrypted or otherwise protected form;

• Account preferences;

• Saved addresses;

• Order history;

• Account activity;

• Communication preferences.

Technical and Device Information

When you visit our Website, we or our service providers may automatically collect:

• IP address;

• Browser type and version;

• Browser language;

• Operating system;

• Device type;

• Device identifiers;

• Approximate location derived from your IP address;

• Date and time of access;

• Referring website or source;

• Website pages viewed;

• Session information;

• Error and performance information;

• Security and fraud-prevention data.

Website and Shopping Activity

This may include:

• Products viewed;

• Search activity;

• Links or buttons selected;

• Shopping-cart activity;

• Checkout activity;

• Abandoned-cart information;

• Website navigation;

• Time spent on pages;

• Cookie and privacy preferences;

• Interactions with advertisements or marketing campaigns.

Marketing and Preference Information

This may include:

• Whether you have subscribed to marketing;

• Marketing preference records;

• Unsubscribe requests;

• Product or content interests;

• Email engagement information where permitted;

• Cookie and advertising preferences.

Reviews and User-Submitted Content

If you submit a review or other content, we may collect:

• Your display name;

• Review text;

• Rating;

• Photographs or videos;

• Product information;

• Submission date;

• Information used to verify a purchase;

• Other information voluntarily included in your submission.

Fraud and Security Information

We and our service providers may collect information used to identify or prevent fraudulent, suspicious, abusive, or unauthorized activity.

This may include:

• IP address;

• Device information;

• Transaction patterns;

• Failed payment attempts;

• Account activity;

• Shipping and billing-address comparisons;

• Fraud-risk indicators;

• Information received from payment or fraud-prevention providers.

Sensitive Personal Information

Novelle Living does not normally request or intentionally collect sensitive personal information such as:

• Precise health information;

• Racial or ethnic origin;

• Religious beliefs;

• Political opinions;

• Trade-union membership;

• Sexual orientation;

• Biometric identifiers used to uniquely identify a person;

• Government identification numbers unless genuinely necessary.

Please do not provide sensitive personal information unless it is necessary for a specific request.

Where we receive sensitive personal information, we will process it only where permitted by applicable law and reasonably necessary for the relevant purpose.

3. How We Collect Personal Information

We may collect personal information in the following ways.

Directly From You

For example, when you:

• Place an order;

• Create an account;

• Complete a contact form;

• Contact customer support;

• Request a return or refund;

• Subscribe to marketing;

• Submit a review;

• Participate in a promotion;

• Adjust your privacy or cookie preferences.

Automatically

Information may be collected automatically when you use our Website through:

• Cookies;

• Pixels;

• Local-storage technologies;

• Server logs;

• Analytics tools;

• Fraud-prevention tools;

• Advertising technologies;

• Similar technologies.

Please review our Cookie Policy for additional information.

From Service Providers and Other Parties

We may receive information from:

• Payment providers;

• Our e-commerce platform;

• Shipping carriers;

• Fulfillment partners;

• Fraud-prevention providers;

• Analytics providers;

• Advertising platforms;

• Customer-support platforms;

• Social-media platforms where you interact with us;

• Other service providers involved in operating our store.

4. How and Why We Use Personal Information

We use personal information for legitimate business purposes and as permitted by applicable law.

Where the EU GDPR applies, we also identify an appropriate legal basis for processing.

Processing and Fulfilling Orders

We may use personal information to:

• Process your order;

• Confirm your purchase;

• Process or verify payment;

• Arrange fulfillment;

• Ship Products;

• Provide tracking information;

• Communicate about your order.

Where the EU GDPR applies, the legal basis is generally performance of our contract with you and compliance with applicable legal obligations.

Customer Support

We may use personal information to:

• Answer Product questions;

• Respond to order inquiries;

• Handle shipping issues;

• Process returns, refunds, cancellations, and replacements;

• Investigate complaints;

• Resolve payment disputes or chargebacks.

Where the EU GDPR applies, processing may be based on performance of our contract, compliance with legal obligations, and our legitimate interests in providing customer service and resolving disputes.

Managing Customer Accounts

We may use information to:

• Create and maintain your account;

• Authenticate account access;

• Save preferences;

• Display order history;

• Protect accounts from unauthorized access.

Website Operation

We use information to:

• Operate our Website;

• Provide shopping-cart and checkout functionality;

• Remember necessary settings;

• Diagnose technical problems;

• Maintain Website performance;

• Protect our Website and systems.

Fraud Prevention and Security

We may use information to:

• Verify transactions;

• Detect suspicious activity;

• Prevent fraud;

• Protect customer accounts;

• Prevent misuse of promotions;

• Secure our Website and systems;

• Establish, exercise, or defend legal claims.

Analytics and Website Improvement

Where permitted, we may use information to:

• Understand how visitors use our Website;

• Measure Website performance;

• Diagnose problems;

• Improve navigation;

• Improve Product information;

• Understand general shopping behavior;

• Evaluate Website features.

Analytics technologies are used subject to applicable law and your applicable privacy or cookie choices.

Marketing Communications

Where permitted by applicable law, we may use contact information to send:

• Product updates;

• New Home & Living collections;

• Store news;

• Offers and promotions;

• Other marketing communications.

Commercial marketing communications will include an appropriate method to unsubscribe where required.

You can opt out of marketing communications at any time.

Advertising and Campaign Measurement

Subject to applicable privacy requirements and your available choices, we may use or disclose limited information to:

• Measure advertising performance;

• Understand whether advertising resulted in a Website visit or purchase;

• Limit repetitive advertising;

• Build or measure advertising audiences;

• Provide advertising that may be more relevant to your interests.

Depending on the technologies enabled, advertising partners may include services operated by Google, Meta, or other advertising providers.

Under certain US state privacy laws, some advertising activities may constitute “sale,” “sharing,” or processing for targeted advertising even where no money is exchanged for personal information.

Where applicable law gives you the right to opt out, we will provide or honor an applicable opt-out method.

Reviews and Customer Content

We may process reviews, photographs, videos, and other voluntarily submitted content to:

• Publish and display reviews;

• Verify that a review relates to a genuine purchase;

• Moderate inappropriate content;

• Respond to Product feedback;

• Improve our Products and services;

• Promote Novelle Living where permitted.

Legal, Accounting, and Regulatory Requirements

We may use or retain information to:

• Maintain financial and transaction records;

• Meet accounting and tax obligations;

• Respond to lawful requests;

• Comply with court orders;

• Comply with consumer-protection requirements;

• Respond to regulatory investigations;

• Establish, exercise, or defend legal claims.

Business Administration

We may process limited information to:

• Maintain business records;

• Manage suppliers and service providers;

• Audit our operations;

• Analyze store performance;

• Plan or complete a legitimate business transaction.

5. Legal Bases Under the EU GDPR

Because Outlight Systems is established in the Netherlands, EU GDPR requirements may apply to our processing.

Depending on the activity, we may rely on:

Performance of a Contract

Where processing is necessary to:

• Process an order;

• Receive payment;

• Arrange fulfillment;

• Ship Products;

• Process returns or refunds;

• Provide requested customer services.

Legal Obligation

Where processing is necessary to comply with:

• Tax requirements;

• Accounting requirements;

• Consumer-protection laws;

• Court orders;

• Regulatory requirements;

• Other legal obligations.

Legitimate Interests

We may rely on legitimate interests for activities such as:

• Operating and improving Novelle Living;

• Providing customer support;

• Preventing fraud and misuse;

• Protecting our Website and systems;

• Understanding business performance;

• Maintaining appropriate records;

• Establishing or defending legal claims.

Where required, we balance these interests against your privacy rights and interests.

Consent

We may rely on consent where required, including for certain:

• Cookies;

• Analytics technologies;

• Advertising technologies;

• Marketing activities;

• Other optional processing.

Where processing is based on consent, you may withdraw that consent at any time.

6. Information Required for an Order

Certain personal information is required to enter into and perform a purchase agreement with you.

This normally includes:

• Your name;

• Shipping address;

• Email address;

• Order information;

• Necessary payment information.

If you do not provide required information, we may be unable to:

• Process your order;

• Accept payment;

• Ship Products;

• Provide order updates;

• Handle a return or refund;

• Provide requested customer support.

7. Payments

Payments are processed by third-party payment service providers.

Depending on your chosen payment method, these providers may process:

• Identity information;

• Contact information;

• Billing information;

• Payment-card or banking information;

• Transaction information;

• Device and fraud-prevention information.

Payment providers may act as service providers/processors, independent controllers, or both depending on the relevant activity.

Their handling of personal information may also be governed by their own privacy notices.

Novelle Living generally receives only the information reasonably necessary to confirm and manage your payment and order.

8. Who We Disclose Personal Information To

We may disclose personal information where reasonably necessary to the following categories of recipients.

E-Commerce and Website Providers

These providers help us operate our online store, customer accounts, checkout, order management, and Website infrastructure.

Depending on the services enabled, this may include Shopify and related service providers.

Payment Providers

Payment providers process transactions, verify payments, prevent fraud, and manage payment disputes or chargebacks.

Suppliers, Warehouses, and Fulfillment Partners

We may provide fulfillment partners with information required to prepare and ship an order, including:

• Customer name;

• Shipping address;

• Phone number where required;

• Email address where required for shipping;

• Product and order information.

Shipping Carriers and Delivery Partners

Carriers receive information necessary to ship, deliver, and track packages.

Customer-Support Providers

These providers may help manage customer communications, inquiries, returns, and complaints.

Email and Communication Providers

These providers may help send:

• Order confirmations;

• Payment updates;

• Shipping notifications;

• Tracking information;

• Customer-support communications;

• Marketing communications where permitted.

Analytics Providers

Where permitted, analytics providers may help us understand Website usage and performance.

Advertising and Marketing Platforms

Subject to applicable law and your available privacy choices, limited identifiers or Website activity may be disclosed to advertising and marketing platforms.

Depending on the services enabled, this may include Google or Meta.

Fraud-Prevention and Security Providers

These providers help detect and prevent fraudulent, suspicious, or unauthorized activity.

Professional Advisors

We may disclose information to:

• Accountants;

• Auditors;

• Legal advisors;

• Insurance providers;

• Tax advisors;

• Other professional advisors.

Authorities and Legal Recipients

Information may be disclosed to:

• Courts;

• Regulators;

• Tax authorities;

• Law-enforcement agencies;

• Government bodies;

• Other recipients where disclosure is required or permitted by law.

Business Transaction Recipients

Information may be disclosed in connection with a legitimate merger, acquisition, financing, restructuring, sale of assets, or transfer of business ownership.

9. Sale, Sharing, and Targeted Advertising

Novelle Living does not sell personal information in exchange for monetary payment.

However, certain online advertising technologies may involve disclosing identifiers, device information, or Website activity to advertising partners.

Under certain US state privacy laws, these activities may be treated as:

• A “sale” of personal information;

• “Sharing” of personal information;

• Processing for targeted advertising.

Where an applicable law gives you the right to opt out of these activities, you may exercise that right using an available privacy or cookie preference tool or by contacting us.

Where required by applicable law and technically applicable, we may also recognize supported browser-based privacy preference signals such as Global Privacy Control (GPC).

We do not discriminate against consumers for exercising privacy rights provided by applicable law.

10. International Data Transfers

Novelle Living is operated by Outlight Systems in the Netherlands and works with service providers, suppliers, carriers, and fulfillment partners that may operate internationally.

Your personal information may therefore be transferred to, stored in, or accessed from countries outside:

• The Netherlands;

• The European Economic Area;

• The United States;

• The country in which you reside.

International processing may occur in connection with:

• Order fulfillment;

• Shipping;

• Payment processing;

• Website hosting;

• Customer support;

• Fraud prevention;

• Analytics;

• Advertising services.

Where the EU GDPR applies and personal information is transferred outside the European Economic Area, we use an appropriate transfer mechanism where required.

This may include:

• An adequacy decision;

• European Commission Standard Contractual Clauses;

• Binding corporate rules where applicable;

• Another legally recognized safeguard;

• A legally permitted exception in limited circumstances.

Where required, we may also implement additional contractual, organizational, or technical safeguards.

For order fulfillment, we provide suppliers, warehouses, and shipping providers only with information reasonably necessary to process and deliver your order.

You may contact us for additional information about applicable international-transfer safeguards.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and as required by applicable law.

We consider:

• Why information was collected;

• The length of our relationship with you;

• Legal, accounting, and tax requirements;

• Consumer-protection obligations;

• Applicable limitation periods;

• Fraud and security risks;

• Whether information is required for a dispute or legal claim.

Typical retention periods may include:

• Order, payment, and transaction records: Generally up to 7 years where required for accounting, tax, or legal purposes.

• Return and refund records: Generally up to 7 years where connected to financial, tax, or legal records.

• Customer-support communications: Generally up to 3 years after the relevant matter is closed unless longer retention is reasonably necessary.

• Privacy complaints and requests: For as long as reasonably necessary to handle the request, record the outcome, and demonstrate compliance.

• Customer account information: For as long as the account remains active, subject to information that must be retained after closure.

• Marketing information: Until you unsubscribe, withdraw applicable consent, or the information is no longer reasonably needed.

• Unsubscribe and suppression records: For as long as reasonably necessary to ensure that your opt-out continues to be respected.

• Fraud and security information: For as long as reasonably necessary to prevent fraud, protect systems, and handle disputes.

• Reviews and public content: Until removed or no longer required, subject to legitimate record-keeping needs.

• Cookie information: According to the lifetime of the relevant cookie or preference record.

• Website analytics: According to our settings and the retention periods used by relevant providers.

When personal information is no longer required, it will be deleted, anonymized, or securely isolated until deletion through normal backup processes.

12. Cookies and Similar Technologies

Novelle Living uses cookies and similar technologies.

These may include:

• Browser cookies;

• Pixels;

• Local storage;

• Software development kits;

• Tags;

• Advertising identifiers;

• Similar tracking technologies.

Strictly Necessary Technologies

These technologies support functions such as:

• Shopping-cart functionality;

• Checkout;

• Account login;

• Website security;

• Fraud prevention;

• Session management;

• Remembering privacy choices.

Functional Technologies

These may remember:

• Language;

• Region;

• Currency;

• Display preferences;

• Previous Website selections.

Analytics Technologies

These may help us understand:

• How visitors use Novelle Living;

• Which pages are visited;

• Website performance;

• Navigation patterns;

• General interactions with our store.

Advertising and Marketing Technologies

Subject to applicable law and privacy choices, these may be used to:

• Measure advertising effectiveness;

• Understand conversions;

• Limit repetitive advertising;

• Provide more relevant advertising;

• Build or measure advertising audiences.

You may be able to manage these technologies through our cookie banner or privacy-preference tool where available.

Please review our Cookie Policy for additional information.

13. Marketing Communications

We may send marketing communications where permitted by applicable law.

Marketing communications may include:

• Product announcements;

• New collections;

• Store updates;

• Promotions;

• Offers;

• Other commercial messages.

Where required, our marketing emails will:

• Clearly identify the sender;

• Avoid deceptive subject lines;

• Provide a valid method to unsubscribe;

• Include other information required by applicable law.

You may unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email;

• Using an available privacy-preference tool;

• Contacting support@novelleliving.com.

We will process opt-out requests within the timeframe required by applicable law.

Unsubscribing from marketing does not stop necessary transactional or service communications such as:

• Order confirmations;

• Payment confirmations;

• Shipping notifications;

• Tracking updates;

• Return communications;

• Refund confirmations;

• Important security or account notices.

14. Privacy Rights Under the EU GDPR

Where the EU GDPR applies, you may have the following rights, subject to applicable conditions and exceptions.

Right of Access

You may request confirmation of whether we process your personal information and receive a copy of eligible information.

Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of eligible personal information.

This right is not absolute. Information may be retained where necessary for legal, tax, accounting, fraud-prevention, dispute, or other lawful purposes.

Right to Restriction

You may request restriction of processing in certain circumstances.

Right to Data Portability

Where applicable, you may receive eligible personal information you provided in a structured, commonly used, machine-readable format.

Right to Object

You may object to certain processing based on legitimate interests.

Right to Withdraw Consent

Where processing relies on consent, you may withdraw consent at any time.

Withdrawal does not affect processing that lawfully occurred before withdrawal.

Automated Decision-Making Rights

Where applicable, you may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

Right to Complain

You may submit a privacy complaint to us or lodge a complaint with an applicable data-protection supervisory authority.

15. US State Privacy Rights

Residents of certain US states may have additional privacy rights where the applicable state privacy law applies to Novelle Living.

Depending on your state and applicable law, these rights may include the right to:

• Confirm whether we process your personal information;

• Access or obtain a copy of personal information;

• Request deletion of eligible personal information;

• Correct inaccurate personal information;

• Obtain certain information in a portable format;

• Opt out of the sale of personal information;

• Opt out of sharing for certain advertising purposes;

• Opt out of targeted advertising;

• Opt out of certain profiling or automated decision-making activities;

• Limit certain uses or disclosures of sensitive personal information;

• Receive information about categories of personal information collected and disclosed;

• Appeal a denied privacy request where applicable;

• Exercise privacy rights without unlawful discrimination.

These rights are not available in every state and may be subject to:

• Applicability thresholds;

• Legal exemptions;

• Verification requirements;

• Exceptions allowing us to retain or process certain information.

16. California Privacy Rights

To the extent the California Consumer Privacy Act (“CCPA”), as amended, applies to Novelle Living, California residents may have rights including:

• The right to know what personal information we collect, use, and disclose;

• The right to request access to eligible personal information;

• The right to request deletion of eligible personal information;

• The right to correct inaccurate personal information;

• The right to opt out of the sale or sharing of personal information;

• The right to limit certain uses or disclosures of sensitive personal information where applicable;

• The right not to receive discriminatory treatment for exercising applicable CCPA rights.

For purposes of California privacy law, the categories of information we may collect are described throughout Section 2 of this Privacy Policy and may include categories such as:

• Identifiers;

• Customer records information;

• Commercial information;

• Internet or electronic network activity;

• Approximate geolocation information;

• Inferences derived from Website or shopping activity;

• User-submitted content;

• Other information you voluntarily provide.

We do not sell personal information for monetary consideration.

Depending on how advertising and analytics technologies are configured, certain disclosures to advertising partners may potentially constitute “sharing” or “sale” under California law.

Where the CCPA applies and such activity occurs, eligible California residents may exercise an applicable opt-out right through our privacy controls or by contacting us.

Where required, we will also process a valid Global Privacy Control (GPC) signal as an applicable opt-out request for the browser or device sending the signal.

An authorized agent may submit a request on your behalf where permitted by law, subject to appropriate verification.

17. How to Exercise Your Privacy Rights

To submit a privacy request, contact:

support@novelleliving.com

Please provide:

• Your name;

• The privacy right you wish to exercise;

• The email address associated with your order or account;

• Your order number where relevant;

• Enough information for us to locate the relevant records.

We may request information reasonably necessary to verify:

• Your identity;

• Your authority to make the request;

• An authorized agent's authority where applicable.

Please do not send a complete passport, government ID, Social Security number, or other highly sensitive document unless we specifically request it and it is genuinely necessary.

We will respond within the timeframe required by the privacy law applicable to your request.

EU GDPR Requests

Where the EU GDPR applies, we generally respond within one month after receiving a valid request.

Where permitted by law, this timeframe may be extended for complex or multiple requests.

US State Privacy Requests

Applicable response periods vary by state.

Where a US state privacy law applies, we will respond within the legally required timeframe and provide any applicable extension or appeal information where required.

Privacy requests are generally free of charge unless applicable law permits a reasonable fee in particular circumstances.

18. California and Other US Opt-Out Requests

Where applicable law gives you the right to opt out of sale, sharing, or targeted advertising, you may exercise that right through:

• Our available cookie or privacy-preference controls;

• A supported browser-based opt-out preference signal where legally required;

• Contacting support@novelleliving.com.

Your opt-out may apply only to the browser or device from which the request was made unless the preference can reasonably be associated with your account or broader identity.

Opting out of targeted advertising does not necessarily mean that you will stop seeing advertisements. Ads may instead become less personalized.

19. Privacy Complaints

If you believe we have processed your personal information improperly or failed to respect an applicable privacy right, you may contact:

support@novelleliving.com

Please include:

• Your name and contact information;

• A description of your concern;

• Your order or account number where applicable;

• The outcome you are requesting;

• Relevant supporting information.

We will investigate privacy complaints reasonably and in accordance with applicable law.

20. Supervisory Authorities

Because Outlight Systems is established in the Netherlands, the relevant Dutch data-protection supervisory authority is:

Autoriteit Persoonsgegevens
The Netherlands

You may also have the right to submit a complaint to another competent European data-protection authority where the EU GDPR permits this.

US residents may also have the ability to contact an applicable state Attorney General, state privacy regulator, consumer-protection authority, or other regulator where permitted by applicable law.

21. Automated Decision-Making and Profiling

We and our service providers may use automated systems to:

• Identify potentially fraudulent transactions;

• Assess Website or account security;

• Measure advertising performance;

• Understand general Website activity;

• Personalize advertising where permitted.

Automated fraud-prevention tools may flag an order for further review.

We do not generally use solely automated decision-making that produces legal or similarly significant effects without appropriate safeguards where such safeguards are required.

Payment providers and fraud-prevention services may independently use automated systems under their own privacy policies.

Where applicable law provides rights concerning automated decision-making or profiling, you may contact us to exercise those rights.

22. Children's Privacy

Novelle Living is a Home & Living store intended primarily for adults.

Our Website is not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13 in circumstances in which the Children's Online Privacy Protection Act or another applicable law requires parental authorization.

Individuals under the age of majority should not independently place orders where they do not have legal capacity to enter into the transaction.

If you are a parent or legal guardian and believe that a child has provided personal information to Novelle Living inappropriately, please contact:

support@novelleliving.com

We will investigate and take appropriate action where required by law.

23. Reviews, Photographs, and Public Content

If you voluntarily submit a review, photograph, video, testimonial, or other public content, information included in that content may become visible to other Website visitors.

Please do not include:

• Your full address;

• Phone number;

• Payment information;

• Sensitive personal information;

• Personal information about another person without permission;

• Information you do not want made public.

We may process submitted content to:

• Publish and display it;

• Verify that it relates to a genuine purchase;

• Moderate unlawful or inappropriate content;

• Respond to feedback;

• Promote Novelle Living where permitted.

If you would like to request removal of personal information contained in public content, please contact us.

Removal requests remain subject to applicable legal rights and legitimate record-keeping obligations.

24. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against:

• Unauthorized access;

• Accidental loss;

• Misuse;

• Alteration;

• Unauthorized disclosure;

• Destruction.

Measures may include:

• HTTPS/TLS encryption for information transmitted through our Website;

• Secure third-party payment processing;

• Access controls;

• Authentication measures;

• Account and system-security controls;

• Fraud-prevention tools;

• Contractual protections with service providers;

• Appropriate internal processes;

• Backup and recovery measures where applicable.

No internet transmission, Website, database, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials.

Please contact us if you believe your account or personal information has been compromised.

25. Personal Information Breaches

If a personal-information breach occurs, we will:

• Investigate the incident;

• Take reasonable steps to contain and address it;

• Assess risks to affected individuals;

• Maintain appropriate records;

• Notify regulators where legally required;

• Notify affected individuals where legally required.

Where the EU GDPR applies and a personal-data breach is reportable to a supervisory authority, we will provide notification within the timeframe required by the GDPR, including where applicable the requirement to notify without undue delay and, where feasible, within 72 hours after becoming aware of the breach.

For US residents, breach-notification obligations may vary by state.

Where an applicable US law requires notification to affected individuals, regulators, or other authorities, we will comply with those requirements.

26. Third-Party Websites and Services

Our Website may contain links to or interact with independent third-party services, including:

• Payment providers;

• Shipping carriers;

• Tracking platforms;

• Social-media platforms;

• Review platforms;

• Other external websites.

Independent third parties may process personal information under their own privacy policies.

Novelle Living does not control the privacy or security practices of independent third-party websites.

We recommend reviewing the privacy notice of an external service before providing personal information to that service.

27. Business Transfers

If Outlight Systems or Novelle Living is involved in a:

• Merger;

• Acquisition;

• Reorganization;

• Financing transaction;

• Sale of assets;

• Transfer of ownership;

• Insolvency or similar proceeding,

personal information may be disclosed to professional advisors, prospective purchasers, lenders, or other relevant parties where permitted by applicable law.

We will take reasonable steps to protect personal information during such a transaction.

Any recipient will remain subject to applicable privacy obligations.

28. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our business operations;

• Our Website;

• Our service providers;

• Our fulfillment arrangements;

• The ways we process personal information;

• Technology;

• Applicable legal or regulatory requirements.

When this Privacy Policy is updated, we will revise the “Last updated” date at the top of the page.

Where required by applicable law, we may provide additional notice or request additional consent before materially changing how personal information is used.

29. Business Information

Novelle Living is a trade name of Outlight Systems, registered in the Netherlands.

Brand Name:
Novelle Living

Legal Company:
Outlight Systems

Data Controller:
Outlight Systems

Registered Office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands

Chamber of Commerce Number (KvK):
42045311

VAT Number:
NL869455904B01

Phone:
+31 6 51691724

Privacy and Contact Email:
support@novelleliving.com

30. Contact Us

For privacy-related questions, rights requests, complaints, or concerns, please contact:

Email:
support@novelleliving.com

Mailing Address:
Novelle Living
c/o Outlight Systems
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands

Phone:
+31 6 51691724

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM CET/CEST
Saturday–Sunday: 9:00 AM–1:00 PM CET/CEST

Average Response Time:
We aim to respond to general inquiries within 24 hours on business days.

Formal privacy requests and privacy complaints will be handled within the timeframes required by applicable privacy law.