About Us
Welcome to Novelle Living
Novelle Living is a thoughtfully curated Home & Living store created for people who want to make their everyday spaces more comfortable, beautiful, and functional.
We believe shopping for your home should feel inspiring, not overwhelming. Instead of filling our store with endless products, we focus on carefully selected home essentials designed around the moments that matter most—from quiet mornings and shared meals to organizing, decorating, relaxing, and enjoying time at home.
Our Story
Novelle Living began with a simple idea: creating a home you love should not require searching through hundreds of similar products to find something practical, stylish, and suited to everyday living.
Our collections are built around the routines and moments that make a house feel like home. We look for products that can make everyday spaces more comfortable, inviting, or convenient—whether that means adding warmth to a room, improving organization, simplifying daily routines, or introducing a thoughtful finishing touch.
Every product is selected with purpose. Our goal is to create a Home & Living store that feels considered, approachable, and easy to shop.
What We Stand For
Thoughtfully selected, not endless.
We prefer a considered range of Home & Living products over an unnecessarily large catalog without direction.
Made for everyday living.
Our collections focus on real moments at home—relaxing, gathering, organizing, decorating, and enjoying the spaces you live in every day.
Comfort, style, and practicality.
We look for products that bring together useful functionality, everyday comfort, and thoughtful design wherever appropriate.
Clear product information.
We aim to provide clear product descriptions, dimensions or measurements where relevant, realistic delivery information, and straightforward store policies so you can make informed purchasing decisions.
Helpful customer support.
If you have a question about a product, order, delivery, or return, our customer support team is available to assist you.
How We Work
Novelle Living works with a selected network of manufacturing and fulfillment partners. Depending on the product, availability, and logistics, orders may be dispatched from different fulfillment locations.
This means that items from the same order may occasionally arrive separately.
We aim to keep our product information, shipping details, tracking information, and customer policies clear so you know what to expect before placing an order.
Orders are generally processed within 1–3 business days.
Novelle Living offers free standard shipping on US orders. Delivery times may vary depending on the product, destination, carrier, and fulfillment location. Please refer to our Shipping Policy for the most current delivery information.
Once an order has been dispatched, tracking information will be provided where available.
We also offer a 30-day return window for eligible items, subject to the conditions described in our Return & Refund Policy.
Our Promise to You
When you shop with Novelle Living, we aim to provide:
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Thoughtfully selected Home & Living products
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Clear product descriptions and dimensions or measurements where relevant
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Products designed for comfort, organization, decoration, and everyday living
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Secure checkout and trusted payment options
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Free standard shipping on US orders
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Order tracking after dispatch where available
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Clear and realistic shipping information
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A straightforward 30-day return policy for eligible items
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Helpful customer support
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Respect for your privacy and personal information
Get in Touch
Have a question about an order, delivery, return, or one of our Home & Living products? We are happy to help.
Email:
support@novelleliving.com
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 9:00 AM–1:00 PM
For order-related questions, please include your order number so we can assist you as efficiently as possible.
Business Information
Novelle Living is a trade name of Outlight Systems, registered in the Netherlands.
Brand / Trade Name:
Novelle Living
Legal Company:
Outlight Systems
Registered Office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Chamber of Commerce (KvK):
42045311
VAT Number:
NL869455904B01
Phone:
+31 6 51691724