Contact Information
If you have any questions about your order, shipping, returns, refunds, product dimensions or measurements, or any of our Home & Living products, our customer support team is here to help.
Customer Service Hours
Monday–Friday: 9:00 AM–5:00 PM CET/CEST
Saturday–Sunday: 9:00 AM–1:00 PM CET/CEST
Please note that our customer service hours are listed in Central European Time.
Average Response Time
We aim to respond within 24 hours on business days.
For order-related questions, please include your order number so we can assist you as quickly as possible.
Business Information
Novelle Living is a trade name of Outlight Systems, registered in the Netherlands.
Brand Name:
Novelle Living
Legal Company:
Outlight Systems
Registered Office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Chamber of Commerce Number (KvK):
42045311
VAT Number:
NL869455904B01
Phone:
+31 6 51691724
Contact by Mail
Novelle Living
c/o Outlight Systems
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Important Notice
Please do not send returns to our registered business address without contacting us first.
To request a return, email support@novelleliving.com and wait for return instructions before sending your item.
The correct return address may differ from our registered business address depending on the product and fulfillment location. Returns sent without following the provided return instructions may experience delays or may not be accepted.